Board of Legal SpecializationPractice Exam

Which statement indicates good communication skills when informing family members about a patient's condition during a respiratory arrest?

1. I'll check in later when there is an update

2. His condition has not improved; I’ll give you all the information I can, and if you need me to re-explain anything please let me know

3. Let’s wait for the doctor to come talk to you

4. Everything's fine; please stay calm

The correct answer is: His condition has not improved; I’ll give you all the information I can, and if you need me to re-explain anything please let me know

The chosen statement exemplifies good communication skills during a sensitive and stressful situation, such as informing family members about a patient's condition during a respiratory arrest. In this context, it demonstrates several key elements of effective communication. Firstly, it reveals transparency by acknowledging that the patient's condition has not improved, which allows the family to understand the seriousness of the situation without feeling misled. This honesty is crucial in building trust, particularly during emotionally charged circumstances. Secondly, the statement expresses a willingness to provide as much information as possible and offers to clarify any points or re-explain details, which reflects an openness to dialogue. This approach empowers family members by letting them know they can engage in further conversation, ask questions, and express concerns, thus making them feel more involved and respected. Moreover, the tone of the response is considerate and compassionate, recognizing the emotional weight of the news being conveyed. By actively inviting questions, it demonstrates an understanding of the family's need to process information and seek clarity during an alarming time. In contrast, other options either lack the necessary empathy and detail or deflect responsibility. For instance, suggesting that someone will check in later or that they should wait for the doctor does not provide immediate information or support; similarly, claiming that everything is fine dismiss