Board of Legal SpecializationPractice Exam

What should you do if a family member shows extreme emotional reactions after receiving news of a patient’s death?

1. Leave the room to give them space

2. Encourage them to immediately talk about their feelings

3. Anticipate various reactions and provide support

4. Minimize their reactions to maintain a professional demeanor

The correct answer is: Anticipate various reactions and provide support

If a family member exhibits extreme emotional reactions following the news of a patient’s death, anticipating various reactions and providing support is the most appropriate response. This approach recognizes that grief is a highly individual process, and emotions can range from shock and anger to sadness and disbelief. It is crucial to understand that there is no “right” way to grieve, and family members may express their emotions in different ways, sometimes in ways that may appear overwhelming. Providing support involves being present for the affected individual, offering a compassionate listening ear, and allowing them to process their grief at their own pace. This supportive presence can help to validate their feelings and acknowledges the intensity of their loss, fostering an environment where they feel safe to express themselves. Moreover, this response embodies empathy and professionalism, allowing healthcare providers to build trust and rapport with grieving family members, which is integral during such a sensitive time. Other options may not adequately address the emotional needs of the family member. Leaving the room could lead to feelings of abandonment, while encouraging immediate discussion about feelings might overwhelm them further. Minimizing their reactions in an attempt to maintain a professional demeanor would not only fail to support them, but it could also lead to feelings of isolation and misunderstanding.