Board of Legal SpecializationPractice Exam

What demonstrates appropriate closed-loop communication after being asked to call the code team?

1. I will let you know when I call

2. Got it, I’ll call the code team

3. Let me call now

4. Can you remind me who to call?

The correct answer is: Got it, I’ll call the code team

Closed-loop communication is an essential practice in high-stakes environments, such as healthcare, where clarity and confirmation are critical to ensure that tasks are carried out correctly. In this scenario, saying "Got it, I’ll call the code team" exemplifies appropriate closed-loop communication because it confirms understanding and the initiation of the required action. By explicitly stating the intention to call the code team, this response reassures the person who made the request that the task is understood and that action is already being taken. This confirmation reduces the risk of miscommunication and enhances team coordination during urgent situations. The other responses do not provide the same level of confirmation or action. For instance, stating "I will let you know when I call" suggests a lack of immediate action and does not provide reassurance that the task will be completed promptly. Similarly, "Let me call now" indicates action but lacks the confirmation aspect of closed-loop communication. Lastly, asking "Can you remind me who to call?" shows a lack of understanding or preparedness, which is not appropriate in an urgent situation that requires immediate action.